What kind of laser?
Villagesmith uses state-of-the-art Fiber Laser that delivers class-leading detail in engraving. If you want high-quality, high-resolution engraving, our Fiber Laser engraving system will satisfy your highest quality demands.
Why choose us for Laser engraving?
If you are looking into customizing hundreds or even thousands of gifts for your trade events, conferences, seminars, symposiums, or corporate gift needs (e.g. teambuilding, ideation and other internal needs), talk to us about your laser-engraved corporate gift production needs.
What image resolution is best?
We recommend high-resolution images for engraving but understand not all pictures supplied by customers will reach our recommended resolution of 600 dpi (dots per inch). As part of the conversion of images for laser engraving, we will optimize each and every image to get the best results possible. However, the resulting engraving does ultimately depends on the quality of the source file. We highly recommend that customers correspond with us before engraving and we will present by email a simulated rough estimate representative of how the resulting engraving will be. As laser-engraved images are not the same as photos on a computer screen that uses anti-aliasing to present images, some variances between the two is expected and perfectly normal.
What Email should I use with Orders?
Please ensure that the email you use is the SAME PayPal Email you used to sign in. This is a security feature to reduce fraud. All orders may be checked and verified once placed, fraudulent orders may be reported to the authorities, and orders can be rejected.
Corporate Orders and Email
For CORPORATE orders, contact us to discuss gift ideation, production, invoicing and payment schedules.
What is the production workflow like?
- customer chooses product and makes purchase using PayPal (International) or money transfer (for purchases within Singapore).
- Upon confirmation of receipt of funds, we will ask the customer to send us the image for engraving.
- We will process and optimize the image and reply with a simulated engraving that serves as a rough guide for outcome of engraving.
- Upon confirmation by customer for the go-ahead, we will then proceed to engrave the item. Once engraved, no further changes can be made, and any refund, return, or exchange is no longer possible.
Shipping?
All shipping, local or international, will be done by means of SingPost registered. Corporate orders in bulk will be separately negotiated and arranged.
Restrictions: Zippo lighters and Parker pens for Singapore only
Please note that we will not ship Zippo lighters and Parker pens internationally, as these products are restricted for sale within Singapore exclusively.
